FAQ

Frequently Asked Questions

How long does shipping take?

Most orders arrive in 10–18 business days. You'll receive a tracking number as soon as your order ships — usually within 2–5 days of purchase.

What if my lamp arrives damaged?

Send us a photo or video of the damage within 7 days of receiving your order and we'll send a replacement or issue a full refund. No return needed.

How is the lamp powered?

All lamps are USB powered. A cable is included. They work with any USB charger, power bank, or laptop — no batteries needed.

What is your return policy?

We offer a 30-day satisfaction guarantee. Refunds are only issued with photo or video evidence of a fault. Contact us within 30 days of delivery.

Important notice about product images and videos

Product images and videos on this store and our social media are for marketing purposes only. Minor variations in colour, glow effect, and appearance may differ from the actual product received.